At Personal Defense Plus we strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Personal Defense Plus product page.

All returns, refunds, or exchanges must be approved by Personal Defense Plus before any products are returned.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern.

Special exceptions may be made on a case by case basis determined by Personal Defense Plus. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Personal Defense Plus.

RETURN POLICY: Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer. All returns must be authorized by Personal Defense Plus before product(s) is returned. All products must be returned in the original packaging. Personal Defense Plus will replace, refund, or credit your account for returned product(s) at Personal Defense Plus's discretion.

WARRANTY: We guarantee all Personal Defense Plus products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Personal Defense Plus WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

If you need to return an order, please read the following:

• Contact us by e-mail for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be written on the outside of the package and on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.

 

• Videos - Since video tapes can be copied, there will not be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos.

 

• IMPORTANT - The product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.

 

• Personal Defense Plus generously gives free shipping to orders that are $100.00 or more. If we gave you free shipping, this does not mean that the shipping was free. This just means that we did not charge you anything for the shipping. The cost of shipping your order to you, whether you paid for shipping or not, will be deducted from any refund given. For example, if your order was $64.95 plus $6.95 shipping, your refund will be the cost of the item which is $64.95. However, if your order was $112.00, which qualifies for free shipping, and you return your order for a refund, your refund amount will be $105.05. ($112.00 minus $6.95 shipping on most orders).

 

• No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

 

Returns can be sent to:

Personal Defense Plus
ATTN: Returns (RMA Number)
1867 Caravan Trail #105
Jacksonville, FL 32216